Answers to your most
frequently asked questions.
From ordering and shipping to vehicle compatibility, technical approvals and installation – find the most important information about Hansen Styling Parts quickly and easily.
How can we help you?
Select the relevant topic and go directly to the most frequently asked questions.
Ordering & Payment
Orders, invoices and payment options.
Shipping & Delivery
Shipping costs, delivery times and shipping methods.
Returns & Complaints
Returns, exchanges and complaint handling.
Products & Vehicle Compatibility
Fitment, vehicle information and product selection.
Approvals, Documentation & Installation
Approvals, technical documentation, installation and technical information.
Everything about your order.
Answers about ordering, invoices and payment options.
Which payment methods can I use in the online shop? +
Various secure payment methods are available for your order. These include PayPal and bank transfer as well as – depending on availability at checkout – credit card, Klarna, Apple Pay, Wero and TWINT via our payment service provider Mollie.
The payment methods actually available to you may depend on the delivery country, your order and the device you are using.
View all payment information →Why is a particular payment method not available? +
Some payment methods are only available if the respective requirements of the payment provider are met. Factors such as the delivery country, order value, device used or an assessment by the payment service provider may affect availability.
Hansen Styling Parts cannot influence which individual payment options an external payment provider makes available to you during checkout.
What do I need to know when paying by Klarna invoice? +
If you use Klarna Invoice or Klarna Pay Later, you will receive the payment information directly from Klarna.
Questions regarding the payment period, due date or status of a Klarna invoice should be handled directly with Klarna or through your Klarna app.
Can I pay by bank transfer? +
Yes. After completing your order, you will receive the required payment information. Please use the specified payment reference so that we can clearly allocate your payment to your order.
Our tip: If your bank supports instant transfers, the payment can reach our account considerably faster without the usual bank processing time.
Can I change or add items to my order afterwards? +
As long as your order has not yet been prepared for shipping or dispatched, we will be happy to try to accommodate changes or additions.
Please contact us as soon as possible by phone or email and provide your order number. Whether a change is still possible depends on the current processing status of your order.
Change my order →Where can I find my invoice? +
Your invoice will be sent to you by email after your order has been dispatched. If you have not received your invoice, please contact us and provide your order number.
Request invoice →From parcels to freight shipping.
Information about shipping costs, delivery times and shipping methods.
How much does shipping cost? +
Shipping costs depend on the delivery country, weight, dimensions and shipping method. Parcels, bulky goods and freight shipments are therefore calculated differently. Shipping within Germany is free of charge.
Any shipping costs applicable to your order will be displayed in the checkout before you complete your purchase.
View shipping costs →Which countries does Hansen Styling Parts deliver to? +
We deliver throughout Germany as well as to numerous European countries, including Austria, Belgium, Denmark, France, Italy, Luxembourg, the Netherlands, Poland, Portugal, Spain, Finland, Sweden, Switzerland and Norway.
The shipping methods available for a particular country also depend on the size and weight of the products ordered.
How long does delivery take? +
The specific delivery time is shown directly on the respective product page. The actual shipping time also depends on the shipping method and destination country.
If your order contains several items, the overall delivery time may be based on the item with the longest stated delivery time.
How are large or heavy products shipped? +
Products that cannot be shipped as standard parcels due to their dimensions or weight are sent as bulky goods or by freight carrier, depending on the item.
Freight deliveries are generally made to the kerbside. Transport onto private property, into buildings, garages or workshops is not included in the standard delivery service.
Can I have my order delivered by express? +
For eligible shipments within Germany, we offer UPS Express Saver.
Whether express shipping is available for your order depends on the respective product, its availability and the dimensions of the shipment.
What should I do if my delivery arrives damaged? +
Please accept the shipment and document any visible damage as soon as possible upon delivery. If possible, ask the delivery driver to confirm the damage.
Take photos of the outer packaging, shipping label, damaged areas of the packaging, inner packaging and the damaged item. Please keep all packaging and protective materials until the case has been resolved.
Returns, exchanges & complaints.
The most important answers about returns, exchanges and complaints.
How long do I have to return an item? +
For orders placed by consumers, we offer a return period of one month.
View withdrawal information →How do I get a return label? +
For returns that can be shipped as parcels or bulky goods, we provide a free return label.
For deliveries within Germany shipped by DHL or DPD, a return label is already included with your shipment.
Do I have to use the original packaging for a return? +
Please use the original packaging whenever possible and make sure the goods are securely packed for return transport.
However, the original packaging is not a requirement for exercising your statutory right of withdrawal.
Can I exchange an item directly? +
Yes. A direct exchange is generally possible. Please contact us with your order or invoice number and let us know which item you require instead.
When will I receive my refund? +
Once we receive your return, we usually inspect it within 1–2 business days.
Refunds are generally issued using the same payment method originally used for your order.
How do I report a complaint? +
Please send us an email including your order or invoice number, the product number, a detailed description of the issue and clear photos.
For vehicle-specific products, we may also require the relevant vehicle information. If helpful, you can also attach a video to your email.
Does this product fit my vehicle?
Information about vehicle details, model variants and compatible accessories.
How do I know if a product fits my vehicle? +
Always check the vehicle compatibility information provided in the product description. Model, model year, body style, engine and other equipment details can be crucial for correct fitment.
If you are unsure, please contact us before placing your order. We will be happy to check compatibility based on your vehicle details.
Which vehicle details do you need to check compatibility? +
Depending on the product, we may require information such as manufacturer, model, model year or date of first registration, body style, engine and other technical vehicle details.
The EC type-approval number is particularly helpful for identifying the correct vehicle specification. You can find this number in field K of the vehicle registration certificate Part I.
If you are unsure which vehicle details are required, simply send us a photo of the relevant page of your vehicle registration certificate. We will be happy to check the information for you.
Are the vehicle model and model year always sufficient to determine compatibility? +
No. Vehicles within the same model range can differ technically even if they have the same model designation and a similar model year.
Differences may include body style, wheelbase, drivetrain, equipment, facelift versions, country of manufacture or market-specific vehicle specifications.
What should I consider with imported vehicles or special models? +
Imported vehicles and market-specific variants may differ from the versions commonly sold in Germany. Depending on the model, differences may include body dimensions, mounting points, equipment or electrical systems.
If you have an imported vehicle or special model, please let us know before placing your order so that we can check compatibility as accurately as possible.
What should I do if my vehicle is not listed in the shop? +
Not every available product or vehicle variant may already be fully listed in our online shop.
Send us your vehicle details and briefly describe the accessories you are looking for. We will be happy to check whether we can offer a suitable solution.
Send vehicle enquiry →Is the required mounting hardware included? +
The contents of delivery are specified in the respective product description. For many vehicle-specific products, the mounting hardware required for the intended installation is included.
Depending on the vehicle, product or installation situation, additional parts, tools or vehicle-specific components may still be required. Please always check the specified contents of delivery before starting installation.
Technical information made simple.
Information about approvals, technical documentation, installation and technical requirements.
Do accessories always need to be registered in the vehicle documents? +
No. Whether an inspection or registration is required depends on the respective product, the available test or approval documentation and the conditions specified within it.
Before installation and use, always check the information provided in the product description as well as the respective technical or approval documentation.
What is the difference between an ABE, Teilegutachten and Festigkeitsgutachten? +
An ABE (Allgemeine Betriebserlaubnis) may allow a product to be used without an additional registration or inspection, provided that all specified requirements and conditions are met.
A Teilegutachten (parts certificate) generally serves as the basis for an inspection and approval of the vehicle modification by an authorised inspection organisation.
A Festigkeitsgutachten (strength certificate) confirms specific technical properties of a component, but does not automatically constitute a vehicle-specific approval. Depending on the modification, an individual approval may be required.
Where can I find the technical documentation for my product? +
The respective product description states whether technical or approval documentation is available and in which form.
Some documents are supplied with the product, while others are available from the manufacturer or as a download. If you cannot find the required document, we will be happy to help you identify the correct documentation.
Does Hansen Styling Parts offer installation or vehicle approval inspections? +
No. Hansen Styling Parts specialises in the development, consultation and sale of vehicle accessories.
We currently do not carry out installation work or vehicle approval inspections on customer vehicles. However, we are happy to assist you with questions about our products and vehicle compatibility.
What should I check before installing an accessory? +
Before installation, check the vehicle compatibility, contents of delivery, installation instructions and, where applicable, any technical documentation and specified requirements.
You should also compare the product with the installation situation on the vehicle before starting work. If anything is unclear, do not begin installation until compatibility has been confirmed.
Why can't LED driving lights or light bars always be connected directly? +
Modern vehicles often control lighting functions via CAN bus, PWM signals or monitored electrical circuits. As a result, the factory high-beam signal does not always provide a conventional continuous 12 V signal.
Connecting additional lighting directly can therefore cause flickering, error messages or other malfunctions. Depending on the vehicle, a suitable CAN bus module or another vehicle-specific control solution may be required.
We're happy to help.
Have a question that isn't answered here? Our team will be happy to assist you personally with questions about products, orders or technical matters.